Where are your products manufatured ?
Our creation workshop is based in Alsace, which is a region well-known for its good wines and close to Germany. That’s where all our collections are thought ! The products are then made in Portugal, around Porto. Some of our fabrics, for instance our Toile de Jouy or our liberty come from France or the UK. Our products are labeled 100% Made in Europe.
How are your products printed ?
We use the silkscreen printing process. It’s an old printing technique that has proven to be a trust-worthy one. This technique allows us to use neon inks and also to have long-lasting colours. We only use inks that are suitable for regular washings so you can wash your products calmly.
Which fabrics are used for La Cerise’s creations ?
We only use plant-based fabrics. Most of our products are cotton hessians like for instance the tea towels or the cushion fronts. The bed linen is made from cotton percale, which is a woven technique that brings comfort and sturdiness. We also have linen at our cushion’s backs and in the pouches.
Which size to choose for your bedlinen ?
* Twin / Single: 90 x 190 cm or 90 x 200 cm (1 person)
How can I take care of my products from La Cerise ?
Most of our products are 100% in cotton which means easy-to-care.
Grandma’s advice: we advise you to let your linen steep overnight in cold water or to machine wash cold the first time. This works for the tea towels and white bed linen in order to optimize/increase their lifetime/ improve their process ability.
We advise you to iron inside out the silkscreen prints.
Why haven’t I received my order ?
The cases are sent from 48h to 72h (business days). Beyond this time, if you haven’t received your order, please get in contact with us via email: firstname.lastname@example.org
How can I track my order ?
After validation of your order, you will receive a confirmation email. You’ll also be informed of your order’s status at each step of its process.
Can I change my delivery address ?
You can change your delivery address the hour following your order validation. For more informations, please contact us by email: email@example.com
Can I be delivered abroad ?
We deliver abroad. It takes 3 to 10 business days in Europe.
Is it possible to return / exchange an item?
Please note that items bought on sale cannot be exchanged.
Please note that defects in products, which are caused by incorrect use or misuse, are not covered by the right of complaint.
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