PRODUCTS

Where are your products manufatured ?


Our creation workshop is based in Alsace, which is a region well-known for its good wines and close to Germany. That’s where all our collections are thought ! The products are then made in Portugal, around Porto. Some of our fabrics, for instance our Toile de Jouy or our liberty come from France or the UK. Our products are labeled 100% Made in Europe.

How are your products printed ?
Do they last after washing ?


We use the silkscreen printing process. It’s an old printing technique that has proven to be a trust-worthy one. This technique allows us to use neon inks and also to have long-lasting colours. We only use inks that are suitable for regular washings so you can wash your products calmly.

Which fabrics are used for La Cerise’s creations ?


We only use plant-based fabrics. Most of our products are cotton hessians like for instance the tea towels or the cushion fronts. The bed linen is made from cotton percale, which is a woven technique that brings comfort and sturdiness. We also have linen at our cushion’s backs and in the pouches.

Which size to choose for your bedlinen ?


* Twin / Single: 90 x 190 cm or 90 x 200 cm (1 person)
Fitted sheet : 90 x 200 cm
Duvet Cover : 140 x 200 cm

* Full / Double: 140 x 190 cm or 140 x 200 cm (2 persons)
Fitted sheet : 140 x 200 cm
Duvet Cover : 240 x 220 cm

* (US/Aus) Queen - (UK/Ire) King: 160 x 200 cm (2 persons)
Fitted sheet : 160 x 200 cm
Duvet Cover : 240 x 220 cm ou 260 x 240 cm

*(US/Aus) King - (UK/Ire) Super King: 180 x 200 cm (2 persons)
Duvet Cover : 260 x 240 cm

Our sheets have a height (a corner) of 30cm.
The corner corresponds to the part of the fitted sheet which makes it possible to keep the fitted sheet firmly on the mattress, so the height of the corner must correspond to the thickness of the mattress and to a return of the fitted sheet under the mattress to keep it in place (usually 5 to 7 cm are comfortable).
If your mattress has a thickness of 23 cm, the desired cup height is 30 cm (thickness 23 cm + 7 cm back).

CARE

How can I take care of my products from La Cerise ?


Most of our products are 100% in cotton which means easy-to-care.

Washing:


Grandma’s advice: we advise you to let your linen steep overnight in cold water or to machine wash cold the first time. This works for the tea towels and white bed linen in order to optimize/increase their lifetime/ improve their process ability.

You can wash our tea towels at 60° in the washing machine. For the bed linen, the cushions and the pouches, you can wash them until 40°. We advise you a first wash inside out for the cushions.

Ironing


We advise you to iron inside out the silkscreen prints.

DELIVERY

Why haven’t I received my order ?


The cases are sent from 48h to 72h (business days). Beyond this time, if you haven’t received your order, please get in contact with us via email: sav@lacerisesurlegateau.fr

How can I track my order ?


After validation of your order, you will receive a confirmation email. You’ll also be informed of your order’s status at each step of its process.

Can I change my delivery address ?


You can change your delivery address the hour following your order validation. For more informations, please contact us by email: sav@lacerisesurlegateau.fr

Can I be delivered abroad ?


We deliver abroad. It takes 3 to 10 business days in Europe.

Exchanges and refunds

Is it possible to return / exchange an item?


Please note that items bought on sale cannot be exchanged.

Please note that defects in products, which are caused by incorrect use or misuse, are not covered by the right of complaint.

The items you wish to return mush have been handed over to a freight forwarder no later than 14 days after you received you order.

During 14 days following the delivery of your order, you may request exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. LA CERISE SUR LE GATEAU cannot accept returns where labels have been removed or the package is damaged.

You are responsible for the shipping of returned items back to LA CERISE SUR LE GATEAU. Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer's expense. However, LA CERISE SUR LE GATEAU will not charge additional shipping on exchanges. Refunds for returned merchandise will be made to the original purchaser's credit card within two weeks of the return of the product. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.

Items cannot be exchanged or refunded at any of our retailers.

Return adress:

La Cerise sur le gâteau
17 rue de Quimper
68200 Mulhouse
FRANCE

If we had made an error in your order, then the return costs will be taken care of.

In this case, please contact our customer service on:
+33 (0)3 89 50 38 58.


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