Where are your products manufatured ?
Our creation workshop is based in Alsace, which is a region well-known for its good wines and close to Germany. That’s where all our collections are thought ! The products are then made in Portugal, around Porto. Some of our fabrics, for instance our Toile de Jouy or our liberty come from France or the UK. Our products are labeled 100% Made in Europe.
How can I take care of my products from La Cerise ?
Most of our products are 100% in cotton which means easy-to-care.
Grandma’s advice : we advise you to let your linen steep overnight in cold water or to machine wash cold the first time. This works for the tea towels and white bed linen in order to optimize/increase their lifetime/ improve their process ability.
You can wash our tea towels at 60° in the washing machine. For the bed linen, the cushions and the pouches, you can wash them until 40°. We advise you a first wash inside out for the cushions.
We advise you to iron inside out the silkscreen prints.
How are your products printed ? Do they last after washing ?
We use the silkscreen printing process. It’s an old printing technique that has proven to be a trust-worthy one. This technique allows us to use neon inks and also to have long-lasting colours. We only use inks that are suitable for regular washings so you can wash your products calmly.
Which fabrics are used for La Cerise’s creations ?
We only use plant-based fabrics. Most of our products are cotton hessians like for instance the tea towels or the cushion fronts. The bed linen is made from cotton percale, which is a woven technique that brings comfort and sturdiness. We also have linen at our cushion’s backs and in the pouches.
Can I exchange or return the items ?
You have a legal right to 14 days as from the reception of the goods to announce to us your intention to return the product and your reason for this return. And 14 days to get the Refund.
All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
Items ordered via a gift list can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded.
If La cerise sur lagâteau makes an error in your order, the return shipping fees shall be refunded by La cerise sur le gateau. In such a case, please contact our Customer Service team + 33 9 63 02 73 75 who will explain how to proceed.
Why haven’t I received my order ?
The cases are sent from 48h to 72h (business days). Beyond this time, if you haven’t received your order, please get in contact with us via email : firstname.lastname@example.org
How can I track my order ?
After validation of your order, you will receive a confirmation email. You’ll also be informed of your order’s status at each step of its process.
Can I change my delivery address ?
You can change your delivery address the hour following your order validation. For more informations, please contact us by email : email@example.com
Can I be delivered abroad ?
We deliver abroad. It takes 3 to 10 business days in Europe.
Which debit cards are accepted ?
We accept visas and mastercards.
Can I pay with another means of payment ?
You can also pay by check, bank transfer of paypal.
How can I be aware of your promotions ?
To receive our deals and be up to our private sales, suscribe to our newslettter !
Size chart :
- Crib: (standard metal bars bed) : mattress 60 x 120 cm, bed cover : 80 x 120 cm, pillow case : 35 x 45 cm
- Evolutive bed : (they are more and more often used. They are adjustable and so, can be used for a longer time, until 5 to 6 yo) Mattress : 70 x 140 cm, bed cover : 100 x 140 cm, pillow case : 40 x 60 cm
- Junior bed (standard 1 person bed) Mattress : 90 x 190, bed cover : 140 x 200cm, pillow case : 65x65 or 50x70
- Double bed : mattress 140 x 190 cm or 160 x 200 cm, bed cover 220 x 240, pillow case 65x65 or 50x70cm
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