Delivery

Delivery in France and Belgium

Standard Delivery

Packages are delivered within 48-72 hours from Monday to Saturday morning, except for national holidays. The order shall be delivered to the address indicated on the order slip and it must be signed for upon delivery. If there is no one present to sign for the package, a note will be left at the address so that you can pick up your package at your nearest post office. Packages are kept at the post office for 15 calendar days. A form of identification is required in order to receive your package. If the package is not picked up within the time frame specified by the shipper, the items shall be returned to La cerise sur le gâteau.

My Rendez-vous (service exclusively for Paris intra-muros).

Packages are delivered within 24 hours from Monday to Friday, except for national holidays, between 17:00 and 21:30. As soon as your package is ready for delivery, you will be alerted by email and text message (SMS). You will be able to select the time slot that most suits you for a delivery between Monday and Friday, from 17:00 to 18:30, from 18:30 to 20:00 and from 20:00 to 21:30. Alternatively you may choose the possibility of delivery on another day of your choosing, within the following 10 working days. After this period, the package shall be returned to La cerise sur le gâteau.

My Espace Cityssimo

Packages are delivered within 24 hours from Monday to Friday, except for national holidays. The Espace Cityssimos are places where you can pick up your package 7 days a week, 24 hours a day (excepting Espace Cityssimos subject to shopping centre opening hours). You will be informed of the availability of your package by email and text message (SMS). In the latter you will be sent the codes that will allow you to pick up your package within the following 10 days. After this period, the package shall be returned to La cerise sur le gâteau.

The Espace Cityssimo network:

Espace Cityssimos are available in:

  • Paris and the Île de France
  • Lyon
  • Lille
  • Aix en Provence
  • Nantes

My Post Office

Packages are delivered within 24 hours from Monday to Friday, except for national holidays. You can choose the post office where you wish to be delivered (without the preliminary delivery by the postman to the delivery address). You will be informed of the availability of your package by text message (SMS) and email, which will include a Pick-up Slip that will allow you to pick up your package within the following 10 days. After this period, the package shall be returned to La cerise sur le gâteau.

My Shopkeeper

Packages are delivered within 24 hours from Monday to Friday, except for national holidays. You have the possibility of choosing amongst the numerous shops in the proximity of your home, place of work or holiday address, to whom the package can be delivered. You will be alerted by email regarding the availability of your package. Packages are kept at the post office for 10 working days. If the package is not picked up within the time frame specified by the shipper, the items shall be returned La cerise sur le gâteau.

Express Delivery by Chronopost or TNT in France

Packages are delivered within 24 hours from Monday to saturday, except for national holidays. Because Express parcels are delivered within 1 working day, orders placed on Thursday afternoon and Friday will be delivered on Monday. The order shall be delivered to the address indicated on the order slip and it must be signed for upon delivery. If there is no one present to sign for the package, a note will be left at the address so that you can pick up your package at your nearest post office. Packages are kept at the post office for 15 calendar days. A form of identification is required in order to receive your package. If the package is not picked up within the time frame specified by the shipper, the items shall be returned to La cerise sur le gâteau.

Rest of the world

Delivery by Colissimo International

Delivery is to your home within 2 to 8 working days depending on the destination. In case of absence during delivery, a note will be left at the address so that you can pick up the package at your closest post office. You can also call the telephone number on the note to ask for a free second delivery. The package is available at the post office for 10 working days. If the package is not picked up within the time frame specified by the shipper, the items shall be returned to La cerise sur le gâteau.


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