Exchange and refund

Is it possible to return / exchange an item?


Please note that items bought on sale cannot be exchanged.

Please note that defects in products, which are caused by incorrect use or misuse, are not covered by the right of complaint.

The items you wish to return mush have been handed over to a freight forwarder no later than 14 days after you received you order.

During 14 days following the delivery of your order, you may request exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. LA CERISE SUR LE GATEAU cannot accept returns where labels have been removed or the package is damaged.

You are responsible for the shipping of returned items back to LA CERISE SUR LE GATEAU. Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer's expense. However, LA CERISE SUR LE GATEAU will not charge additional shipping on exchanges. Refunds for returned merchandise will be made to the original purchaser's credit card within two weeks of the return of the product. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.

Items cannot be exchanged or refunded at any of our retailers.

Return adress:

La Cerise sur le gâteau
28C, rue François Spoerry
68100 MULHOUSE
FRANCE

If we had made an error in your order, then the return costs will be taken care of.

In this case, please contact our customer service on:
+33 (0)3 89 50 38 58.


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