If the items you purchased do not fit your expectations, you can return them against a refund. In light of the Covid-19 pandemic outbreak, the usual 30 days deadline to make your return and get a refund has been extended.
Please note that we do not make products exchange. If you got the wrong size or color, just re-order.
Returned products must not have been washed or unfolded and must be returned in their original packaging with the label, in perfect condition. If not, no refund will be made.
FOLLOW THE STEPS, IT’S EASY
> HOW CAN I MAKE MY RETURN REQUEST?
1. Submit your request on your account
- Log on to your account
- Submit your request, on our website in the section “History and my orders details”.
- Click on “Details” in the right number order.
- Select the product(s) you want to return.
- Specify the reason to return in the “Return of Goods” field for each returned product. Examples: I don’t like the color / I got the wrong size / the product is faulty…
- Click on “Return a product”
Your request is then noted.
2. Prepare your return
- Use the Colissimo return label provided in the shipping box. You can reuse the packaging used to ship your products and stick the return label on it.
- Include the delivery slip and specify the references and quantities.
3. Drop your package in a post or relay point
- Drop your parcel at a post office or a collect point. For returns from a European country outside France, only local post offices are possible
- The parcel must be send to the following address:
Inter-Logistic / Retour La Cerise
Careful : If you do not submit your return request online, no refund will be made.
Returns are free for France and Europe.
You can track your return request at any time on your account in the product return section.
> HOW LONG WILL MY RETURN BE TREATED ?
Your parcel takes 5 to 10 business days to be delivered to us.
> CAN I CHANGE MY RETURN REQUEST ?
Any return request submit online is not modifiable.
> WHAT CAN I DO IF MY PRODUCT IS FAULTY ?
If a product is faulty, you have 15 days after receiving your order to notify us of your intention to return and return the product to us against refund. Please follow the same procedure as above and indicate the problem encountered.
NEED ANY HELP?
You can also contact us outside public holidays: For the online orders By phone: +33 (0)6 42 58 70 05
You can also contact us by e-mail at: