You have 30 days after your order to return your purchases against refunds if they do not suit you.
Returns are free for France and Europe.
Please note that we do not make products exchange. If you got the wrong size or color, just re-order.
Returned products must not have been washed or unfolded and must be returned in their original packaging with the label, in perfect condition. If not, no refund will be made.
FOLLOW THE STEPS, IT’S EASY
How can I make a return request?
1. Submit your request on your account
- Log on to your account
- Submit your request, on our website in the section “History and my orders details”.
- Click on “Details” in the right number order.
- Select the product(s) you want to return.
- Specify the reason to return in the “Return of Goods” field for each returned product. Examples: I don’t like the color / I got the wrong size / the product is faulty…
- Click on “Return a product”
Your request is then noted.
2. Prepare your return
- Use the Colissimo return label provided in the shipping box. You can reuse the packaging used to ship your products and stick the return label on it.
IMPORTANT NOTE: For all European countries (except France) the shipping slip must be requested directly from us through our contact form. We will send you as a PDF file your shipping slip to print, necessary for sending the package to your post office.
- Include the delivery slip and specify the references and quantities.
3. Drop your package in a post or relay point
- Drop your parcel at a post office or a collect point. For returns from a European country outside France, only local post offices are possible
- The parcel must be send to the following address:
Inter-Logistic / Retour La Cerise
Careful : If you do not submit your return request online, no refund will be made.
Returns are free for France and Europe. For countries outside Europe, the procedure is the same, but the cost of return is at your expense.
You can track your return request at any time on your account in the product return section.
When will my return be processed?
Your parcel takes 5 to 10 business days to be delivered to us.
Once we have received it, our small team does everything possible to treat it as quickly as possible.
You will then receive an e-mail to confirm the refund.
Can I change my return request?
Any return request submit online is not modifiable. However, if you change your mind you can contact us through our contact form. We will do our best to accommodate your request.
What can I do if my product is faulty?
If a product is faulty, you have 15 days after receiving your order to notify us of your intention to return and return the product to us against refund. Please follow the same procedure as above and indicate the problem encountered.
You can also contact us (bank holidays excluded):
By phone: +33 (0)6 42 58 70 05
Monday to Thursday from 10h to 17h
and Friday from 10h to 12h
You can also contact us through our contact form.