ORDERS PREPARATION

Parcels are usually dispatched within 48 hours upon receipt of payment.

During the week (working days), orders placed before 11:00 are processed and shipped on the same day.
Orders placed after 11:00 are processed and shipped on the next working day.*

* Subject to unforeseen circumstances and additional activities.

Packages with delivery addresses outside of Europe may take a little longer to prepare.
All parcels are carefully prepared by our logistics department with suitable, FSC-certified shipping boxes.

ORDER TRACKING

After validation of your order, you will receive an e-mail confirming your order.
You will also be notified of the status of your order at each stage of its processing.

CHANGE OF DELIVERY ADDRESS

You can change your delivery address within an hour after you have placed your order.
For more information, contact us by email: sav@lacerisesurlegateau.fr.

DELIVERY ABROAD

We deliver abroad. Delivery takes approximately from 3 to 10 days for countries within the European Union.

DELIVERY OF YOUR ORDERS

Home deliveries are available for metropolitan France, Europe and internationally.
Deliveries made at a pick-up location are available exclusively in metropolitan France.
Delivery times are 3 to 5 working days for shipments via Colissimo, DPD and DPD predict.
These times may vary depending on the carrier and are therefore not guaranteed.
However, in the event of a delivery problem, you can contact us: sav@lacerisesurlegateau.fr.

SHIPPING RATES IN FRANCE, EUROPE AND INTERNATIONAL

You can make an estimate of the shipping rates from your shopping cart, by using the tool “preview shipping costs”.
Shipping costs are free for carts above 100€ (tax included) and with a delivery address in metropolitan France.
The discount of shipping costs is automatically applied during the final stage of the order, just before payment.
Please make sure that the delivery address is in metropolitan France.

RETURNS

We do not exchange products, but you can return your products if you have made a mistake when placing your order, or if the delivered product is faulty.
Returns are free for France and Europe.
For more information about our return policy, please refer to this page: https://www.lacerisesurlegateau.fr/en/content/17-exchange-and-refund