Parcels are usually dispatched within 48 hours upon receipt of payment.
During the week (working days), orders placed before 11:00 are processed and shipped on the same day.
Orders placed after 11:00 are processed and shipped on the next working day.*
* Subject to unforeseen circumstances and additional activities.
Packages with delivery addresses outside of Europe may take a little longer to prepare.
All parcels are carefully prepared by our logistics department with suitable, FSC-certified shipping boxes.
After validation of your order, you will receive an e-mail confirming your order.
You will also be notified of the status of your order at each stage of its processing.
We ship abroad.We estimate the delivery time to be between 3 to 10 days for countries of the European Union.
Delivery of your orders
Home deliveries are available for metropolitan France, Europe and internationally.
Deliveries made at a pick-up location are available exclusively in metropolitan France.
Delivery times are 3 to 5 working days for shipments via Colissimo, DPD and DPD predict.
These times may vary depending on the carrier and are therefore not guaranteed.
However, in the event of a delivery problem, you can contact us through our contact form.
Shipping rates in France, Europe and International
You can make an estimate of the shipping rates from your shopping cart, by using the “preview shipping costs” tool.
Shipping costs are free for carts starting from 120€ purchases for metropolitan France.
For Germany, Belgium, the Netherlands and Luxembourg, shipping costs are free of charge for carts starting from 200€.
For Switzerland and the UK, shipping costs are free of charge for carts starting from 200€ tax excluded. Custom fees may apply.
The discount of shipping costs is automatically applied during the final stage of the order, just before payment.
Please make sure that the delivery address is in metropolitan France, Germany, Belgium, the Netherlands, Luxembourg, Switzerland or the UK.
We do not exchange products, but you can return your products if you have made a mistake when placing your order, or if the delivered product is faulty.
Returns are free for France and Europe.
For more information about our return policy, please refer to this page: Exchange and refund